Privacy Policy

Summary

Formhouse PackLedger is a Shopify embedded admin app for merchant packaging documentation. In v1, the app is designed not to intentionally process customer personal data (no customer profiles, orders, or addresses are fetched for product features).

Formhouse PackLedger helps merchants organize packaging data and generate readiness documentation. It does not provide legal advice, certify compliance, or replace jurisdiction-specific regulatory review.

Data we process

• Shop identifiers and OAuth session tokens required by Shopify
• Product and variant catalog snapshots
• Packaging templates, packaging records, readiness reports
• Billing subscription identifiers from Shopify Billing
• Webhook operational logs (minimal)

GDPR / privacy webhooks

• customers/data_request — acknowledged; no customer PII intentionally stored
• customers/redact — acknowledged; nothing customer-scoped to delete
• shop/redact — shop data purge

Retention

On uninstall, the shop is marked uninstalled immediately. Operational shop data is retained for 30 days to support reinstall recovery unless a deletion request or shop/redact webhook requires earlier purge.

Subprocessors

• Vercel Inc. — application hosting
• Neon / Lakebase Postgres — managed database
• Shopify Inc. — commerce platform and billing

Contact

For privacy requests, email mikkelbeier@hotmail.com.